BAB international-Russian line

Company Service

Insurance

Category Delivery Category Weight Section Insurance Loss of cargo damage
Line North Russian Express
PONY
CDEK
DELLIN 0-3kg purchase insurance insurance for the amount of 2%; in accordance with the order of the actual transaction price of the platform compensation, the maximum not more than 800 yuan (including shipping) according to the loss of the actual value of the maximum compensation of not more than 800 yuan (including freight ) Due to logistics business reasons in the commitment time is not due to the buyer caused by the dispute disputes, by the logistics business in accordance with the order in the quick sell platform compensation for the amount of refund, the maximum not more than 800 yuan
Do not buy insurance double freight (up to 200 yuan) 40 yuan / kg, according to the settlement weight calculated no compensation
3-30kg to buy insurance insurance for the amount of 2%; in accordance with the order in the actual transaction price of the platform compensation, the maximum not more than 5,000 yuan (including freight) according to the loss of the actual value of the maximum compensation of not more than 1,200 yuan (including shipping) Due to logistics business reasons in the commitment time is not due to the buyer caused by the buyer disputes, by the logistics business in accordance with the order in the quick sell platform compensation for the amount of refund, the maximum not more than 1,200 yuan
Double insurance (up to 1,500 yuan) 40 yuan / kg, according to the settlement weight calculated no compensation
Overseas warehouse PONY
CDEK
DELLIN
0-3kg purchase insurance single SKU insured, insurance for the declared value of 2%; in accordance with the order in the speed of the actual transaction price compensation, a single SKU maximum of not more than 800 yuan (including freight) according to the loss of the actual value of the maximum compensation More than 800 yuan (including freight) due to logistics business reasons in the commitment time is not due to the investment caused by the buyer disputes, by the logistics business in accordance with the order in the quick sell platform compensation for the amount of refund, the maximum not more than 800 yuan
Do not buy insurance 40 yuan / kg, calculated in accordance with the balance of 40 yuan / kg, calculated in accordance with the settlement weight without compensation
3-30kg purchase insurance single SKU insured, insurance for the amount of 2%; in accordance with the order in the speed of the actual transaction price compensation, a single SKU maximum of not more than 3,000 yuan (including shipping) according to the loss of the actual value of the maximum compensation More than 1,500 yuan (including freight) due to logistics business reasons in the commitment time is not due to the investment caused by the buyer disputes, by the logistics business in accordance with the order in the quick sell platform compensation for the amount of refund, the maximum not more than 1,200 yuan
Do not buy insurance 40 yuan / kg, calculated in accordance with the balance of 40 yuan / kg, calculated in accordance with the settlement weight without compensation
Overseas warehouse head to buy insurance for a single SKU insured, insurance for the amount of 2% of the loss, according to the actual value of the loss, the maximum value of a single SKU not exceeding 1,000 yuan full cargo damage by the actual value of the value of a single value of the highest value of not more than 1000 Yuan; incomplete cargo damage by the proportion of damage to the customer delivery to the North 3 days of the warehouse began to count, 35 days without shelves, compensation 0.2 yuan / KG / day. (National holidays are not counted.)
Do not buy insurance by losing the weight of goods lost double freight without compensation without compensation
In the postal mail package
EUB
In the mail package
0-2kg no insurance is not lost online, double shipping, the maximum does not exceed 200 yuan; Internet lost no compensation without compensation beyond the commitment time not free shipping
2-30kg no insurance is not lost online, double shipping, up to no more than 600 yuan; loss of the Internet without compensation without compensation beyond the commitment time not free shipping
Foreign mail Dutch pack
Soil mail packet pure electricity 0-2kg no insurance is not lost online, double shipping, the maximum does not exceed 200 yuan; no compensation beyond the commitment time not free shipping
Brand Express DHL
FEDEX
TNT
UPS
ARAMEX
EMS no insurance claims to declare the amount of packaging, built-in filler to determine the damage, according to the proportion of damage to declare the amount of compensation, not more than 100 US dollars compensation for not more than 30% of the freight, the final subject to the brand express payment
To buy their own insurance to declare the value of over 600 yuan, need to purchase their own transport insurance, please refer to the brand express official website insurance terms to buy. Reference to the brand express official website insurance terms to the brand express official payment subject to the brand express official payment subject
One, lost judgment:
1. parcel into the north and south warehouses, confirmed after the receipt of the North-North responsibility, if not received North North does not bear the liability; parcel state shows lost, confirmed by the North North lost pieces,
2. The state of the package over 30 days without updating, confirmed by the North and the recipient did not receive the package, as lost pieces (except in the postal mail); 3. If the logistics information after 1 week is not updated, North 7 working days to reply, if more than 7 working days did not reply, as lost pieces (except postal mail).
4. If the logistics information after the opening of more than 1 week is not updated, north of the five working days to reply, if more than 5 working days did not reply, as a lost piece (except postal mail).
Second, overdue to determine: (in addition to postal mail)
1. Russia area 1 District 2 District 30 days did not reach the destination, remote areas over 45 days did not reach the destination;
2. Parcel transport period, the holidays are not calculated in the extended period of time, the need for the corresponding postponement;
3. Non-logistics caused by the delay, such as: the recipient phone does not pass, the zip code is wrong, the address error is not listed as overdue range;
4. Excessive return, due to refusal, the recipient phone does not pass, the zip code is wrong, the address error caused the package returned without compensation; return to return by overseas warehouse after the freight standard;
Third, the goods damaged:
1. The goods are damaged during the transit of the goods, the recipient has the right to check the status of the goods, to confirm the damage can be refused, North North free to send a new package, and damage to the goods according to compensation;
2. If the package is signed, the customer reflects the damage to the goods, can not be identified as the cause of the damage caused by the North, North is not liable for compensation;
Fourth, the problem package:
1. Wrong package: caused by the wrong reason for the wrong package, if you can find the package, 50% discount and re-delivery; if you can not find the package, according to lost pieces.
2. Error message: due to the cause of the Internet caused by the wrong information, we unconditionally bear the corresponding costs; due to customer reasons for the receipt of the wrong information, as the case of additional transfer fee.
3. Return package: due to logistics reasons caused by the return, I assume the Secretary for unconditional re-issued, re-set, or return to the Russian warehouse; if the logistics caused by the return, the shipper to bear the corresponding return fee.
5, is the following circumstances, North North does not bear the liability:
1. caused by force majeure;
2. Dispose of items in violation of prohibited or limited delivery of the provisions of the competent authorities confiscated or in accordance with the relevant laws and regulations;
3. When the mailing package is intact, no traces of the demolition, and the recipient has received the required procedures, after the recipient found the pieces of short, damaged;
4. Parcel loss or delay due to the shipper's liability or the cause of the goods itself;
6. Claim method
In accordance with the conditions of the order, please apply within 2 weeks to apply for compensation in the official website to download the claim form, fill in the required and provide relevant screenshots and proof sent to the clerk, confirmed by the clerk to apply to the headquarters, pending approval.
7. Time to pay
After the claim is confirmed, the amount of compensation will be returned to the North-North account balance after 2 working days